Ritika Singh
Management Consultant
Ritika Singh
Professional info
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Work experience
Environment Manager
2012-2013
Assisted KPN, a major Netherlands-based telecom client with a 6.3 million customer base, in releasing innovative products and improving service. Executed the project end to end including client engagement, proposals, problem structuring, thought leadership, planning, staffing, synthesis and analysis, report writing and project closure.
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Achieved 100% productivity of the e-Commerce application ensuring no downtime during business hours.
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Led a global team of five direct and nine indirect reports.
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Coordinated Incident Management, Release Management & Request Fulfillment facilitating environment builds and management of three parallel releases.
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Achieved 80% improvement in incident resolution within one month of Go-live.
Technical Architect
2011-2012
Assisted Nextel, major telecommunication client with rollout of 3G network products in new markets. Managed environment builds across organization with customer base of 11.5 million. Served as primary technical architect for new environment builds.
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Handled 100+ Severity 1 defects during the post release production support.
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Coordinated Release and Incident Management completing all rollout phases within set timelines.
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Developed an automated system which reduced 80 man power hours to zero, thereby freeing up resources.
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Received client appreciation for the overall system Visio architecture.
Software Engineer
2010-2011
Served as a Siebel Application consultant for major Healthcare (Novo Nordisk, Germany) and Telecommunications (Telenor, Pakistan) clients.
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Developed scripts to improve web based, sales tool performance for pharmaceutical client, reducing page navigation time by upwards of 10 minutes.
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Resolved 50+ change requests for web based tool for telecommunications client call center within KPI’s.
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Organized Campus-to-Corporate transition events for new hires.
Associate Software Engineer
2009-2010
Conducted end-to-end testing of Siebel Marketing application, interfaces and Siebel Analytics for major USA based pharmaceutical firm, Pfizer. Developed and tested test scripts for all phases of SDLC.
Languages
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English
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Hindi
Skills
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Project Managemment
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CRM
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Business Strategy
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Management Consulting
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Market Research
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Business Analysis
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Quantitative Analysis
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Data Analytics
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Microsoft Office
2010 - present
2010 - present
Master of Business Administration (MBA)
Expected August 2014
HULT INTERNATIONAL BUSINESS SCHOOL—Boston, MA, United States
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Member of Hult Consulting Club, Toastmasters Club.
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Zipcar Square One Challenge: Provided sustainable business model for evolving membership model and explore the possibilities of new markets.
Bachelor of Technology, Major in Electronics and Communications
2010 - present
MODY INSTITUTE OF TECHNOLOGY AND SCIENCE—Rajasthan, India
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Won three individual Gold Medals in track events and Relay Gold Medal while leading the MITS Athletics team in National Championship.
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Interned with India’s Defense and Research Organization (DRDO) and Indian Space Research Organization (ISRO).
Education
